Support
Real human support. Write us, and we'll write back. We aim to reply within two business days.
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Common issues
My training history disappeared
Cragen is local-first, so your training data is stored on the phone by default unless you enabled optional iOS account backup or approved selected data for connected coaching. If you signed in with Apple or email, open Settings → Account and try Restore Backup. If you only used local storage, an uninstall, device reset, or OS sandbox cleanup may have removed the data from that phone.
The app crashes on launch
Make sure you're on the latest version from your device's app store. If it still crashes, write to support@cragen.app with your device model and OS version, and we'll dig in.
Apple Health isn't showing anything
Open your OS settings and confirm Cragen has read permission for steps, sleep, and body weight. On iPhone: Settings → Privacy & Security → Health → Cragen. After granting, force-close and reopen Cragen. Android Health Connect support is still in testing.
Weight isn't carrying forward
Weight carry-forward uses your most recent matching set for that exercise. If you swapped exercises or never logged a first set, there's nothing to carry forward yet. Enter a target weight on the first set; subsequent sets and sessions will follow.
A connected coach or proposal isn't available
Confirm you are signed into the account that owns the training, then open Settings → Connected Coaches. You can review or decline a proposal there, retry a pending recovery, or disconnect that exact coach. A proposal never changes your current program or active workout automatically. If the connection still looks wrong, disconnect it and email support@cragen.app. Never email us an access token or proposal payload. For compatible agents, use the official agent setup guide.
What identity and data does a connected coach receive?
Apple may give Cragen your shared address or an Apple private-relay address. Adding a regular email is optional and creates an alternate sign-in for the same account. WorkOS uses the email, IP address, user agent, and device identifier only when you choose passwordless email; coach authorization instead uses an opaque ID and a non-contactable alias under
coach-identity.cragen.app. Your real or relay sign-in email is not coach context. The current disclosure is connected-coaching-2026-08-29-v3. The seven optional scopes are programs.read, training.read, profile.read, health_summary.read, live_training.read, notes.read, and programs.propose. Training only includes Programs, completed training, and program suggestions; it excludes Profile, Health summaries, Current workout, and Notes. Program suggestions remain inactive until you approve them.Export your data
- Open Cragen.
- Go to Settings → Export workouts (CSV).
- Choose CSV. The app will hand off to your device's share sheet so you can save the file to Files, email it, or hand it to another app.
The export contains your workouts, sets, programs, templates, and body weight entries stored by Cragen. It does not include raw Apple Health samples, since raw health-provider records remain on your device. If you separately approve Health summaries for a coach, only bounded derived summaries can leave the device. CSV does not contain server connection records. For a full account export, including connected-coaching records with credentials, hashes, and ciphertext redacted, write to privacy@cragen.app.
Delete your data
You're in control of your training history. These are the current deletion paths:
- Disconnect one coach: Go to Settings → Connected Coaches and disconnect that coach. This revokes only that connection and cancels its pending proposals; it does not delete your local training data.
- Delete your account: Go to Settings → Account → Delete Account. This deletes your Cragen account, server backup, and server-side connected-coaching records. Local data on that phone stays there unless you uninstall the app.
- Delete local data: Removing Cragen from your device deletes the local app data on that device.
- Anything else: If you have a deletion request that isn't covered above, write to privacy@cragen.app and we'll take care of it.
System status
If anything we operate goes down — a wearable integration, account backup, this site — we'll note it here.
All systems normal
Press & partnerships
For press inquiries, partnerships, or coach/gym programs, write to hello@cragen.app.