Support
Real human support. Write us, and we'll write back. We aim to reply within two business days.
Contact
Common issues
My training history disappeared
Cragen is local-first, so your training data is stored on the phone unless you enabled optional iOS account backup. If you signed in with Apple, open Settings → Account and try Restore Backup. If you only used local storage, an uninstall, device reset, or OS sandbox cleanup may have removed the data from that phone.
The app crashes on launch
Make sure you're on the latest version from your device's app store. If it still crashes, write to support@cragen.app with your device model and OS version, and we'll dig in.
Apple Health isn't showing anything
Open your OS settings and confirm Cragen has read permission for steps, sleep, and body weight. On iPhone: Settings → Privacy & Security → Health → Cragen. After granting, force-close and reopen Cragen. Android Health Connect support is still in testing.
Weight isn't carrying forward
Weight carry-forward uses your most recent matching set for that exercise. If you swapped exercises or never logged a first set, there's nothing to carry forward yet. Enter a target weight on the first set; subsequent sets and sessions will follow.
Export your data
- Open Cragen.
- Go to Settings → Export workouts (CSV).
- Choose CSV. The app will hand off to your device's share sheet so you can save the file to Files, email it, or hand it to another app.
The export contains your workouts, sets, programs, templates, and body weight entries stored by Cragen. It does not include raw Apple Health samples, since Cragen only reads those samples for on-device summaries.
Delete your data
You're in control of your training history. These are the current deletion paths:
- Delete your account backup: On iPhone, go to Settings → Account → Delete Account. This deletes your Cragen account and server backup. Local data on that phone stays there unless you uninstall the app.
- Delete local data: Removing Cragen from your device deletes the local app data on that device.
- Anything else: If you have a deletion request that isn't covered above, write to privacy@cragen.app and we'll take care of it.
System status
If anything we operate goes down — a wearable integration, the launch list, this site — we'll note it here.
All systems normal
Press & partnerships
For press inquiries, partnerships, or coach/gym programs, write to hello@cragen.app.